All products for sale ship via the quickest and most reliable method based on the dimensions, and weights of the items you are ordering. At Serene Lake Living we want to make your online shopping experience as convenient as possible. We do this in part by making sure your order arrives at your doorstep quickly and in perfect condition. Free UPS Ground Shipping is included on items over $49. Items under $49 will be charged a flat shipping rate of $10.95 each regardless of other item totals.
*All FREE Shipping includes standard curbside delivery only. In-Home delivery is not included on any orders, but is an available option. Due to size/weight restrictions, Free Shipping is not included on BeefEater Discovery Series & Signature Series grills, Primo Grills, or Starlit Forest LED lighted trees, which all require LTL shipping and liftgate/pallet jack/hand truck equipment for delivery & unloading due to heavy weights and/or oversize dimensions. Liftgate shipping & delivery is $150 per item.
LTL or Truck Freight:
Lift Gate Shipping/Delivery: $150.00
VIP White Glove In-Home Furniture Delivery by Sun Delivery, LLC:
*Moving of customer’s existing furniture within the home or rooms and/or disposal of old furniture items is not included, and is the Customer’s responsibility.
Delivery options must be made at time of order and cannot be changed once order has been shipped.
Shortages must be reported to Serene Lake Living within 24 hours of receipt, no exceptions. All shipments are carefully checked and inspected prior to being shipped. In the extremely rare case that you should receive a shipment that is missing a part, please contact us at (800) 840-6280 or email ContactUs@serenelakeliving.com and we will have the part sent to you. DO NOT CONTACT THE MANUFACTURER DIRECTLY!
Below are our basic shipping charges which DO NOT include Lift Gate, or White Glove In-Home Furniture Deliveries
Order Total Shipping Charges
$1.00 - $49.99 = $10.95
$50.00 and over = FREE Shipping
Canadian orders have a transit time of 7- 10 days. A shipping surcharge of $45.00 applies to all orders except Canada/Canada shipments. The $45.00 will be charged at the time of purchase. SereneLakeLiving.com is not responsible for additional tariffs or additional taxes imposed by Canada, which become the burden of the buyer.
Upgraded Shipping & International Pricing:
Not all orders can be shipped International. Please send email to email@example.com or call us at 800-840-6280 for more information, Rates and Shipping Times.
International Shipping Times:
Standard: 7-10 business days
Business days are Monday-Friday, excluding holidays.
Shipping charges for some packages are based on the weight of the package as well as the size and delivery requirements. Other factors include Accessorial Charges (Lift Gate Delivery, Inside Delivery, etc.), Fuel Surchargesby the Carriers. The price you are given when placing an online order is an estimate and it is sometimes necessary for us to adjust the price for your order based upon the mentioned factors. You will be immediately notified for approval prior to any price adjustments. If you have any questions regarding the cost of shipping or accessorial charges, please email us at firstname.lastname@example.org or call (800) 840-6280 and we will be happy to answer any questions that you may have.