Shipping Policy

All products for sale ship via the quickest and most reliable method based on the dimensions, and weights of the items you are ordering. At Serene Lake Living we want to make your online shopping experience as convenient as possible. We do this in part by making sure your order arrives at your doorstep quickly and in perfect condition. Free UPS Ground Shipping is included on  items over $49. Items under $49 will be charged a flat shipping rate of $10.95 each regardless of other item totals. 

*All FREE Shipping includes standard curbside delivery only. In-Home delivery is not included on any orders, but is an available option. Due to size/weight restrictions, Free Shipping is not included on BeefEater Discovery Series & Signature Series grills, Primo Grills, or Starlit Forest LED lighted trees, which all require LTL shipping and liftgate/pallet jack/hand truck equipment for delivery & unloading due to heavy weights and/or oversize dimensions. Liftgate shipping & delivery is $150 per item.

Small Parcel:

  • When possible we will ship your order small parcel. (UPS, FedEx).
  • Typically, items that weight below 150 pounds can be shipped UPS or FedEx.

LTL or Truck Freight:

  • Many items on SereneLakeLiving.com are too heavy or over dimension to ship with UPS or FedEx. For these products we work with carriers that specialize in getting your oversized, and heavy products to you in a safe, and efficient manner.
  • At the time of delivery, please be sure to inspect your order for any possible damages. Please refer to our Returns Policy.
  • If you notice any signs of damage, please notate the damage on the paperwork provided by the carrier and follow the instructions in our Returns Policy regarding the filing of a Freight Claim with the Carrier.

Lift Gate Shipping/Delivery: $150.00

  • Items that weigh over 150# are shipped LTL or Truck Freight. Many of those items are not able to be unloaded by hand at the curbside due to weight and/or size and require specially equipped vehicles with lift gates/pallet jacks/hand dolly's. This service is not included in Standard or Free Shipping. Lift gate charges are automatically added to Beefeater Discovery & Signature Series grills, Primo Ceramic Grills, and Starlit Forest LED lighted trees.

VIP White Glove In-Home Furniture Delivery by Sun Delivery, LLC:

  • Our VIP White Glove In-Home Delivery service is provided by Sun Delivery, LLC. the nation's leading White Glove In-Home Delivery Service. 
  • White Glove In-Home Furniture Delivery service is available at extra cost on all furniture items carried. 
  • White Glove In-Home Furniture Delivery offers you a VIP delivery service which includes removal of all furniture from cartons and shipping materials at Sun Delivery’s warehouse, pre-delivery inspection of your furniture pieces by a Sun furniture expert looking for any unseen damage or defects, blanket wrapping of all items for complete protection prior to shipping, delivery to your home by a team of Sun Delivery’s furniture professionals who will complete any necessary assembly and furniture set-up in Customer’s room of choice*.

*Moving of customer’s existing furniture within the home or rooms and/or disposal of old furniture items is not included, and is the Customer’s responsibility

Delivery options must be made at time of order and cannot be changed once order has been shipped.   

Title and risk of loss pass to the customer upon tender of shipment to the carrier. If product is damaged in transit, customer must file a claim with the carrier within 48 hours. Otherwise our responsibility stops at that time and the order is acknowledged as shipped correct.

Shortages must be reported to Serene Lake Living within 24 hours of receipt, no exceptions. All shipments are carefully checked and inspected prior to being shipped. In the extremely rare case that you should receive a shipment that is missing a part, please contact us at (800) 840-6280 or email ContactUs@serenelakeliving.com and we will have the part sent to you. DO NOT CONTACT THE MANUFACTURER DIRECTLY! 

 

Below are our basic shipping charges which DO NOT include Lift Gate, or White Glove In-Home Furniture Deliveries

 Order Total Shipping Charges

$1.00 - $49.99 = $10.95

$50.00 and over = FREE Shipping

 

Canadian Orders:

Canadian orders have a transit time of 7- 10 days. A shipping surcharge of $45.00 applies to all orders except Canada/Canada shipments. The $45.00 will be charged at the time of purchase. SereneLakeLiving.com is not responsible for additional tariffs or additional taxes imposed by Canada, which become the burden of the buyer.

Upgraded Shipping & International Pricing:

Not all orders can be shipped International. Please send email to contactus@serenelakeliving.com or call us at 800-840-6280 for more information, Rates and Shipping Times.

International Shipping Times:

Standard: 7-10 business days
Business days are Monday-Friday, excluding holidays.

Shipping charges for some packages are based on the weight of the package as well as the size and delivery requirements. Other factors include Accessorial Charges (Lift Gate Delivery, Inside Delivery, etc.), Fuel Surchargesby the Carriers. The price you are given when placing an online order is an estimate and it is sometimes necessary for us to adjust the price for your order based upon the mentioned factors. You will be immediately notified for approval prior to any price adjustments. If you have any questions regarding the cost of shipping or accessorial charges, please email us at contactus@serenelakeliving.com or call (800) 840-6280 and we will be happy to answer any questions that you may have.